The NZ Customer Service Week Team regularly shares inspirational articles about customer service with you via this page.

Articles from Customer Service Leaders

Dr Ian Brooks is New Zealand's leading expert on customer care, creating customer value and becoming customer driven. You'll find very practical and relevant information on Dr Brook's website www.ianbrooks.com

Do You have the Right Customer Service Strategy? Dr Ian Brooks (PDF, 36KB)

What Business Are You Really In? Dr Ian Brooks (PDF, 41KB)

Articles from the NZ Customer Service Week Team

How do you inspire your customers? (PDF, 36KB)